• Magnus Almström, Sjukvårdsrådgivningen SVR AB
  • Emma Enström, Sjukvårdsrådgivningen SVR AB
  • Peter Söderholm, Skatteverket
  • Carsten Eliot, Excitor
  • Phil Speight, NHS Direct
  • Jakob Lind, Futurniture
  • Jessica Svensson, folksam
  • Ulrika Bergman Julin, Folksam
  • Mikaela Nissander, Sollentuna kommun
  • Peter Gissmann, almato GmbH
  • Geir Ivar Leithe, Opplysningen AS
  • Geir Stampeløkken, Opplysningen AS
  • Kent Larsson, Örebro kommun
  • Karin Kommentisch, Örebro kommun
  • Goran Martic, Avaya
  • Ann Kastman, Posten Meddelande
  • Anne Andersson, Posten Meddelande AB
  • Per Sundell, Skandia
  • Ewa Eriksson, Posten Meddelande AB
  • Märit Haqués, NEC Philips
  • Anna-Lena Halth, Gävle kommun
  • Hilde Ulvesli, Opplysningen AS
  • Natalee Wiggins, CCT
  • Per-Arne Karlsson, SJ AB
  • Carina Wadin, SJ AB
  • Stefan Klinga, SJ AB
  • Siv Malmgren, SJ AB
  • Therese Mörk, SJ AB
  • Veronica Lundvall, SJ AB
  • Linda Ahlström, SJ AB
  • Karin Anderström, SJ AB
  • Pakarinen Petri, Elisa Oyj
  • Birgitta Jelvin, CSC
  • Irina, VimpelCom
  • Sergey, JSC "VimpelCom"
  • Jeanette Svensson, Nordea Bank
  • Eva carlsson, Nordea Bank
  • Ann Lindeborg, Nordea Bank
  • André Lucy, Bucher + Suter AG
  • André Lucy, Bucher & Suter
  • Ellinor Eriksen, Sollentuna Kommun
  • Marianne Karlsson, Karlskoga kommun
  • Mari Vänttinen-Kari, Luottokunta
  • Janne Kinnunen, Luottokunta
  • Gullian Henriksson, Karlskoga kommun
  • Gordon Loader, Avaya
  • Tarja Rusi, TeliaSonera Finland
  • Dieter Gontermann, Sandtner, Hamilton & Partner Project Management Consulting GmbH, Rennbahnstr. 72-74, D-60528 Frankfurt
  • Ricarda Schilling, Sandtner, Hamilton & Partner Project Management Consulting GmbH, Rennbahnstr. 72-74, D-60528 Frankfurt
  • Marie Andersson, Länsförsäkringar Stockholm
  • Lars Karlsson, Kalix Tele 24
  • Harriet Ekström, Skånetrafiken
  • Diana Carlsson, Skånetrafiken
  • Robert Svedberg, SEB TryggLiv
  • Olof Ferenius, Siemens Enterprise Communications AB
  • Peter Mattsson, Västra Götalandsregionen
  • Susanne Moros, Handelsbanken
  • Marie Hagdahl, Handelsbanken
  • Sameer Al-Obaid, Ministry of Information & Communication Technologies
  • Johnie Andersson, Nordea Bank AB
  • Magnar Ringås, Ericsson
  • Korobka Andriy, VAB Bank
  • Nick Smith, Datapulse
  • Wilhelm Lundborg, Skype
  • Jörgen Hammer, Lantmännen
  • Mikael Roth, Lantmännen
  • Ing-Mari Radler, Nordea
  • Bengt Järnliden, Nordea
  • Shaimaa Ghoneim, UniVox
  • Marianne L Svendsen, Bankenens Betalingssentral AS
  • Gry Rolen Lunde, BBS AS
  • Tina Wahlroth, 4BR/Mercuri International
  • James Glasspool, Volt Delta International
  • Roger Smith, Volt Delta International
  • Milla Engren, Nordea
  • Urban Bärring, Nordea
  • Gunilla Ahrens, Ericsson
  • Mikael Hasselqvist, Handelsbanken
  • Luc Cavelier, Altitude Software
  • Valerie Aumegeas, ElGiganten Grossist AB
  • Anna Carlsson, ElGiganten Grossist AB
  • Thomas Sareyko, Q-MATIC AB
  • Jan Asklöf, Landstinget i Uppsala län
  • Ulf Andersson, COMHEM AB
  • Rickard Israelsson, Com Hem AB
  • Håkan Romlin, Landstinget i Östergötland
  • Jonas Westerén, Q-MATIC AB
  • Mattias Granstedt, Försäkringskassan
  • Gunn Lesteberg, Nordea Norge ASA
  • Nina Nysted, Nordea Norge ASA
  • Torunn Weigård, Nordea Norge ASA
  • Frid Linde-Nielsen, Nordea Norge ASA
  • Anna Lindén-Berg, Sergel Kredittjänster AB
  • Anette Andersson, Sergel Kredittjänster AB
  • Nour Eldin Fawzy, TE-Data
  • Pia Westerberg, Länsförsäkringar Stockholm
  • Leena Turtiainen, Nordea Bank Finland (2580 Contact Centre Fi)
  • Tuomi Aila, Nordea Bank Finland Contact Centre 2580 Channel Suppor
  • BORISOV VLADIMIR, Oberon
  • Karolin Bernås, Länsförsäkringar Stockholm
  • Christer Gavelli, Dolphin Software AS
  • Lone Gadegaard, Nordea
  • Per Åkerman, Teliasonera
  • Carola Olund, Länsförsäkringar Stockholm
  • Mika-Jussi Mäkelä, TeliaSonera Finland
  • Erich Herzig, Bucher + Suter AG
  • Christina Skogsgårdh, Trygg-Hansa Försäkrings AB
  • Monica Ekman, Trygg-Hansa
  • Vidar Hjelm, NAF Assistanse AS
  • Janne Merete Rennan Engeskog, NAF Assistanse AS
  • Roman Frantov, Croc Inc.
  • Erich Herzig, Partner - ska bara gå utbildning dag 3
  • Mirjana Udiljak, Vipnet
  • Domagoj Makar, Vipnet
  • Ulrica Töverud, CSC Denmark
  • Henrik Vagtborg, CSC Denmark
  • tuulikki honkanen, Fortum Asiakaspalvelu Oy
  • Markku Vihavainen, Fortum Oyj
  • Lea Kaarnola, Fortum Oyj
  • Mark Jønsson, Codan Forsikring
  • Stefan Wieland Laursen, TrygVesta
  • Claus Heine, TrygVesta
  • Martin Haaning, TrygVesta
  • Lisbeth Antoniazzi, TrygVesta
  • Arvid Soltvedt, TrygVesta
  • Mette Langagergaard, TrygVesta
  • Mette Osvold, TrygVesta
  • Keld Holtum Nielsen, TrygVesta
  • Teemu Auvinen, Manpower Business Solutions Oy
  • Marko Savolainen, Manpower Business Solutions Oy
  • Katarina Hessler, CSC
  • Rikard Kinderås, CSC Sverige AB
  • Wehrli Bettina, Credit Suisse AG
  • Matteo Tosti, Visiant Galyleo S.p.A
  • Giuliano Ferri, Visiant Galyleo S.p.A
  • Alessandro De Luca, Telecom Italia
  • Aldo Minniti, Visiant Galyleo S.p.A
  • Paolo Chiozza, Telecom Italia
  • Leonardo Mangiavacchi, Telecom Italia
  • Mr Stuart Brodie, MGt
  • Christina Nilsson, Handelsbanken
  • Richard Woollaston, Altitude
  • Thomas Leung Yu Keung, VoiceCyber Technologies Ltd.
  • Ebeling Susanne, DATEV eG
  • Mariette Funk, Trygg-Hansa
  • Katarina Edström, E.ON Kundsupport Sverige AB
  • Ewa Svensson, E.ON Kundsupport Sverige AB
  • Olof Hedberg, Ericsson
  • Tegli Habteselassie, Försäkringskassan
  • Samer Shafeek, Integrated Services & Technlogy
  • Ahmed Saeed, Integrated Services & Technlogy
  • Ralf Weber, ÖRAG Service GmbH
  • Stefan Peschkes, OERAG Service GmbH
  • Espen Sand, Telenor
  • Eivind Sognnæs, Telenor Norge AS C/O Telenor Key Partner
  • Dr. Ali Naji Nosary, Public Telecommunications Corporation..
  • Amer M. Haza'a, Public Telecommunications Corp. Data Network & Internet Dep.
  • Pierre Blom, Avaya
  • André Szeman, Nordea
  • Tímea Horváth, SOITRON, a.s.
  • Carl-Johan Ahde, Lemontree Enterprise Solutions
  • Levent Burçin Sözütok, KoçSistem - Callus Information & Communication Services
  • Fredrik Boheman, Teleopti
  • Patrick Angehrn, Helsana Versicherungen AG
  • Marcel Antonini, Billag AG
  • peder johnson, Broadgate Stendorren
  • Michael Stubbing, Trio Enterprise AB
  • Michael Wallér, Talent Management Group
  • Dmitry Grafskiy, Beltel
  • Anastasiya Pashkova, JSB "UkrSibbank"
  • Khalid Al Naqabi, Sharjah Government
  • Ibrahim Abdall, Sharjah Government
  • Helmer Svensson, ISS Facility Services
  • Robert Sandberg, TeliaSonera Sverige AB
  • Anna-Lena Nordin, Teliasonera Sverige Ab
  • Peter Hensdal, Excitor
  • Pedro Ekeroth, SEB
  • Fredrik Larsson, ISS Facility Services
  • Niklas Carlberg, Transportstyrelsen
  • Miguel Lopes, Altitude Software
  • Lena Nilsson, Transportstyrelsen
  • Anna Pettersson, Transportstyrelsen
  • Tommy Eriksson, Transportstyrelsen
  • Johan von der Burg, SEB
  • Lars-Ola Lundqvist, CCI
  • Carl Bernadotte, CB Asset Management
  • Joachim Bildt, Inbjuden av Nils
  • Johan Allerbrand, Avaya
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Monday, April 19, Clarion Hotel Stockholm, Skanstull     

09.30-10.30  Registration & Coffee
10.30-11.20 Spirit of Innovation - Where is Teleopti heading?
Nils Bildt, CEO, Owner and Founder of Teleopti
11.20-11.40 Results & Actions, Customer Survey 
David Påhlman, Sales Director Nordics and UK, Teleopti and
Olle Düring, Business Development Director, Teleopti
11.40-12.40 Lunch 
12.40-13.00 Skype - enabling the world's conversations 
Wilhelm Lundborg, Product Manager, Skype for Business, Sweden 
13.00-13.30 Next Generation Contact Centre – Implementing Ideas that Create New Value 
Gordon Loader, Senior Manager, Avaya Aura Solutions
13.30-14.00 How some people made the impossible possible!
Lars-Johan Jarnheimer, Board Member of Teleopti, has worked with some of the most entrepreneurial people in Sweden like the owners and founders of H&M, IKEA, Metro, Tele2 and MTG. During his presentation Lars-Johan will give his view on why these entrepreneurs have been more successful than many others.
14.00-14.30 Coffee Break 
14.30-14.50 Best Practice Session - The Teleopti Experience of Croc, Russia 
Roman Frantov, Head of Call Centers and Integration Department, Croc Russia
14.50-15.10 Best Practice Session - The Teleopti Experience
Partner AVAYA Adriatics about their experiences from selling Teleopti CCC to three mobile operators
Goran Martic, Sales Manager - Avaya Adriatic Region 
15.10-15.30 Teleopti Roadmap Partners
Enri Bimbashi, Product Manager Teleopti CCC
15.30-15.40 Coffee Break
15.40-16.00 Teleopti Implementation in Distributed CC Environment 
Irina Tsvigun, Distributed CC Development Manager, VimpelCom, Russia
16.00-16.20 SAS Customer Relations - How to
16.20-16.30  Reassembling in the Banquet Hall
16.30-17.30 Innovative & Create!
17.30-18.30 Time to change clothes and/or hang out in the bar
 (The hotel Leisure Centre is available for those who wish to change clothes but do not have a room at the hotel)
18.30-01.00 Gala Dinner including Teleopti Best Practice Awards  
The Gala Dinner is sponsored by Avaya 

 

Tuesday, April 20, Clarion Hotel Stockholm, Skanstull     

09.00-09.10 Rise & Shine Activity 
...you will for sure wake up....
09.10-09.30 Spirit of Innovation - Sweden at the World Expo in Shanghai 2010 
Jakob LInd, CEO at communication agency Futurniture, Sweden 
09.30-10.30 The Viking Way - Our keynote speaker means business... 
The Vikings used to drink from the skulls of their enemies. Now they sell furniture in flat boxes. They took a civilization based on pillaging, plundering and narcotic mushrooms and gave us the Nobel Prize, IKEA, Ericsson, Lego and Absolut.
So, what’s in it for you?

Steve Strid, brand consultant and author of The Viking Manifesto, will tell you all about it and explain such modern concepts as why competition is nonsense, why reward and punishment are an inferior form of motivation and why money doesn’t make the world go round.
10.30-11.00 Coffee Break
11.00-12.20 Experience Exchange - Competitor Analysis  
Group excercise
12.20-13.20 Lunch
13.20-13.50 Operational Assessment - the unique sales methodology with a win-win message
Mattias Engblom, Presales Teleopti CCC
13.50-14.20 Teleopti Sales & Services Model
Johan Hård, Global Sales Director, Teleopti
Clas Jonséus, Project Management Manager, Teleopti     
14.20-14.50 Coffee Break 
14.50-15.20 Customer Flow Management (CFM) – How to manage customers and resources efficiently
Thomas Sareyko, Vice President Sales at Q-Matic and
Olle Düring, Business Development Director Teleopti
15.20-16.00  Break-out Sessions

Teleopti CCC - Sales
Upsell opportunities when upgrading to 
a new version of Teleopti CCC 
Jennie Magnusson,
Business Manager Teleopti Nordics 		Teleopti CCC - Technology Session 
Update on technology; ClickOnce, sdk, datamart,
etl etc .
Mattias Engblom    ,
Presales Teleopti CCC
16.00-16.20 Teleopti Pro 
Johan Flink, Presales Teleopti Pro
16.20-16.30 Reassembling in the Banquet Hall
16.30-17.00 World outlook and how to manage through turbulent times
Carl Bildt, Foreign Minister of Sweden, former Prime Minister of Sweden and Chairman of Teleopti
1998 – 2006
17.00-17.10 Concluding the Teleopti Global Forum 2010
Nils Bildt, CEO Teleopti

As a courtesy to our International customers/partners, all presentations will be held in English.

Wednesday, April 21, Teleopti HQ, Danderyd      

Today is optional for our partners. Our Teleopti CCC customers are invited to participate in trainings at our HQ in Danderyd. Visiting address: Berga Backe 2, Danderyd, Sweden

If you wish to stay for this extra day you have the opportunity to book meetings with Teleopti representatives.

To book a one-to-one meeting with a Teleopti representative at the Stockholm HQ in Danderyd on April 21
please contact he/she directly. 

Registration

Please fill out the form below to register for the Teleopti Global Forum 2010. For more information about price, accommodation etc. please read under General Information at the top of the page.
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(Note: The cost will remain the same even if you only choose to participate in parts of the event)		 *

(see info in agenda) 		*

To book one-to-one meetings with a Teleopti representative at the Stockholm HQ in Danderyd on April 21, please contact him/her directly.

Please note; as a courtesy to our international guests, all presentations will be held in English.